About Diva Circle Rewards

1. Diva Circle Rewards Program is a rewards and benefits program of the Hi-style India Group in India aimed at providing loyalty benefits to all customers.

2. Subject to certain restrictions on earning and spending loyalty points at certain stores as mentioned herein, Diva Circle Rewards Program covers participating store "Diva" 

Enrolment into Diva Circle Rewards Program

1. The Diva Circle Rewards membership is voluntary, valid for a lifetime and is non transferable.

2. Any individual who has attained the age of 18 years, has a valid and active Indian mobile number and is shopping at any of the participating stores of the Hi-style India Group are eligible to apply for membership. Presently, no enrolment fee is applicable for becoming a member of the Hi-league Rewards Program. There is no minimum shopping limit for becoming a member. However, members need to cumulatively shop for a minimum of Rs. 1000 across the Hi-style India group formats in India, to enrol into Hi-league Rewards program..

3. As a pre-condition to becoming a member, a customer will be required to provide mandatory information including Full name, valid & active Indian mobile number, fill-up and sign prescribed forms and adhere to such terms and conditions as may be prescribed for membership from time to time. The Diva Circle Rewards membership will be issued solely at the discretion of the management and the final discretion on all matters relating to the membership shall rest with the group companies of the Hi-style India Group.

Earning loyalty points

1. The mobile number of the members is the primary identification for earning loyalty point upon purchase. Members need to quote their registered mobile number at the participating stores during billing to earn loyalty points. Member's signature is subject to verification at the time of purchase or redemption.

2. The number of loyalty points earned by a member is based on the tier category into which he/she falls into. A customer will be classified based on the spends by the member mentioned against the tier below and terms and conditions mentioned herein:

     

• All newly enrolled members will be categorised under Insider category upon enrolment.

• After enrolment, the member will be upgraded to Trendsetter category if during the period of 12 months after enrolment the member spend falls within the threshold of platinum tier category as mentioned in the table above.

• If during the period of 12 months after enrolment or after last upgrade, a member does not make requisite spends required for him/her to maintain the existing tier category, the member will be moved to the Insider tier.

6. For every spends, 3% of the Net Bill amount will be awarded as loyalty points to a member as per the above table for shopping with Hi-style India Group brands based on the tier category to which the customer belongs.

7. Loyalty points will be earned on the purchase value Net of all discounts and taxes.

8. The credit of loyalty points against purchases made at Hi-style India Group Stores will take at least 3 days to reflect in the member's account. The management of the Hi- style India Group shall not be responsible for any delay in having the loyalty points credited into the member's account.

9. The loyalty points earned would be valid for 24 months from the date of credit of points. If not spent within 24 months from the date of credit of points, such loyalty points will automatically lapse and will not be re-credited in any event.

10. The Hi-league Rewards program benefits cannot be clubbed with any other offer or discount whatsoever. The loyalty points will not, inter alia, be awarded or earned in the following cases:

1. Discounted or Marked down Merchandise purchased from Hi-style, Diva or Tailorz.

2. Special offers, promotions or items excluded by the management from time to time at its sole discretion.

3. Non-tradable items such as carry bags, contribution to charity, etc.

4. Purchase of Gift Vouchers/cards or issue of a credit note

5. For newly enrolled customers, until the redemption threshold of 300 points.

11. The brands of the Hi-style India Group reserve the right to refuse to award loyalty points for any breach or non-compliance of these terms and conditions or failure to pay for the purchases.

Spending loyalty points

7. The loyalty points earned by a member can be spent towards purchase of products in any of the participating stores of the Hi-style India Group subject to the terms and conditions mentioned herein. Hi-league Rewards loyalty points cannot be spent for cash. Presently, loyalty points can be spent real time at the cash counter only at Hi- style, Diva and Tailorz stores.

8. The member should have accumulated a minimum of 200 points for spending. The value of 1 point is Rs. 1. A member will be required to spend a minimum of 200 points (Rs. 200) during any transaction. Once the transaction is completed, the loyalty points in a member's account will be reduced to the extent of the Points spent. If there is any shortfall in payment under an invoice after spending the loyalty points, the member shall pay such amounts separately.

9. Hi-league Rewards Program and its benefits are available only to the enrolled members. For spending the loyalty points in any of the participating stores/brands of the group companies of Hi-style India Group, a member will need to be personally present at the store and request for generation of a One Time Password (OTP) for each spending. Upon such request, an OTP will be sent to the member's registered mobile number as available in the records and the member will be required to provide the OTP so generated for validating such spending, failing which spending of points may be refused. Also the member is requested to carry a valid Govt. ID proof for further validation where required.

10. The member shall be responsible for providing and updating his/her mobile number at the time of enrolment and subsequently. For validating spending through OTP process, the group companies of Hi-style India Group rely solely on the mobile number provided by the member from time to time and registered in its records, and shall not be liable for any consequences due to incorrect mobile number being provided or failure on the part of the member to forthwith update any change in his/ her mobile number.

11. One or more group brands of Hi-style India Group may at any time and without prior notice, temporarily or permanently withdraw the OTP process for validating spending of loyalty points. In such cases, members will need to be personally present at the store and mandatorily provide their valid Government photo ID for validating spending, failing which spending of points can be refused.

12. Loyalty Points once spent against a purchase can in no event be re-credited or reversed.

13. No cash refund will be entertained for purchases made by spending the loyalty points in the case of purchase returns.

14. The Brands of Hi-style India Group reserve the right to refuse spending of loyalty points for any breach or non-compliance of these terms and conditions or failure to pay for the purchases.

Other terms and conditions

1. The cardholder shall be solely responsible for loss of the membership card and such loss should be intimated to any of the stores of Hi-style India Group immediately. If cards are lost or stolen or damaged, a new card will not be issued in replacement of the lost card. The mobile number will be treated as the membership number.

2. In case Hi-league Membership Card is lost or misused, the group companies of Hi- style India Group shall not be responsible or liable for any misuse of such card.

3. If the gift voucher/gift card issued against spent loyalty points is lost, the group companies of Hi-style India Group will not be responsible or liable in any manner and no duplicate gift voucher/gift card will be issued in replacement of the lost voucher/ card. Gift vouchers are issued in multiples of Rs.100 at participating stores of Hi-style India Group. All gift vouchers or gift cards shall be governed by the terms and conditions applicable to the gift vouchers and gift cards.

4. The Hi-league Rewards card is not a credit card or debit card or a discount card in any manner, for any purchase.

5. All account details, service details, special offers, updates and any other information and promotional communications would be sent through various modes of communication including SMS and email. By enrolling to the Hi-league Rewards program, a member consents to receive the information and communication from the Hi-style India group brands which includes Hi-style, Diva and Tailorz as aforesaid. However the brands of Hi-style India Group shall not be responsible in any manner for any lost, delayed, incorrect, misdirected or incomplete communication.

6. The members are requested to update any change in their registered mobile number, address and any other profile information from time to time by writing to us at contactus@histyle.com or call your nearest store to enable us to send communications to your correct contact details. Customers have to share their valid Govt. ID proof in order to get their mobile number updated in the Hi-league Rewards membership account. By enrolling to the Hi-league Rewards program, a member consents to use and disclosure by group companies of Hi-style India Group of his/her personal and other information as provided by member at the time of enrolment and/ or subsequently. The member shall be responsible for providing accurate information, including name, address and mobile number, at the time of enrolment and subsequently. The group companies of Hi-style India Group rely solely on the information provided by the member from time to time and shall not be liable for any incorrect information or failure on the part of member to forthwith update any information or any consequences arising thereof.

7. If a member wishes to unsubscribe from the Hi-league Rewards Program, he/she may get in touch with our store team or write to us at contact@histyle.com. After unsubscribing from the Program, a member will not be entitled to any benefits under the Hi-league Rewards Program and will not receive any future communication.

8. The Hi-league Rewards program is the property of Hi-style India Group and will be the custodian of all information pertaining to Hi-league Rewards program including the member details.

9. Hi-style India Group reserve the right to withdraw any one or all of the memberships issued by them. Hi-style India Group will have limited liability to the member, regardless of the cause, only to the extent of the loyalty points available in the credit of the member's account.

10. Hi-style India Group reserve the right to change, cancel and modify any and all of the terms and conditions from time to time without assigning any reason or providing any intimation, including participating stores/brands, tier category and threshold values, reward structure relating to the Hi-league Rewards program or discontinuation of the program itself at any point of time. Hi-style India Group will not be responsible, if any of the participating stores withdraw from the Hi-league Rewards program.

11. In the event of a dispute between the member and the management of the Hi-style India Group, with regard to or in relation to the Hi-league Rewards program, the decision of Hi-style India Group shall be deemed as final and binding.

12. All the terms and conditions are subject to the Indian law and disputes, if any, will be subject to the exclusive jurisdiction of the Chennai Courts.

13. By enrolling to the Hi-league Rewards program, a customer consents to and agrees to be bound by all the terms and conditions mentioned herein or as modified or varied from time to time by Hi-style India Private Limited.