Shipping, Delivery & Payment
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Delivery usually takes between 5-7 business days, depending on your location. We'll keep you updated along the way!
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We offer free shipping across India
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We partner with reliable courier services like Delhivery, First Flight, Overnite Express & Ecom Express to ensure your order arrives safely and on time, right to your doorstep.
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We accept all major cards, UPI, net banking, and No, unfortunately we don't offer cash on delivery option.
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Yes, we ship worldwide! Shipping times and charges may vary depending on your country.
Return, Exchange & Cancellation
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To return or exchange a product, you need to raise a return request within 7 days of receiving your order
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- The product must have its security sticker or tag intact. Returns will not be accepted if the sticker or tag is broken or tampered with.
- Customized orders are not eligible for returns or exchanges.
- Products purchased during sales or offers can only be exchanged, not refunded.
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All you need to do is contact our customer service team with your order details, and they’ll guide you through the exchange process in no time.
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We’re sorry to hear that! If this happens, just let us know, and we’ll make sure to exchange it for the correct item right away.
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- For locations serviceable by our logistics partners, we provide a free reverse pick-up facility. Once your return request is approved, our logistics team will arrange to pick up the package within 2-5 business days.
- If the reverse pick-up service is unavailable in your area, you can self-ship the item to our warehouse using a reliable courier service.
- Any return shipping costs incurred will be reimbursed upon successful verification of the returned product.
Order Status & Tracking
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You can easily track your order through the confirmation email or by logging into your account. We’ll also send you updates every step of the way!
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If your order hasn’t been shipped yet, we can help! Just reach out to our team as soon as possible with your updated address.
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We're sorry for the inconvenience! If your order status shows as delivered but you haven't received it, please follow these steps:
- Check with your family members, neighbors, or security personnel to see if they may have accepted the package on your behalf.
- Verify the shipping address provided for your order.
- If you're still unable to locate your package, please contact our customer support team at [support email/phone number] within 24-48 hours of the delivery notification. We’ll investigate the issue with our delivery partner and assist you in resolving it promptly.
Others
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- Washing - Unless there is excessive sweating or dirt on your clothes, try not to wash your piece too frequently. We recommend only dry cleaning for washing your Diva pieces to maintain the fabric’s colours and intricate designs.
- Storing - Keep your Diva outfit in a cool, dry place, away from direct sunlight. Store it in a breathable garment bag to protect the fabric and intricate detailing.
- Maintenance - To keep your outfit looking fresh, avoid using harsh chemicals or detergents. Gentle airing and occasional dry cleaning will keep it in its best shape!
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Yes, you can pick and choose your preferred colors to customize your favorite designs and make them yours.