Orders and payment
How can I pay?
All major cards, UPI and net banking. Cash on delivery is not available.
Do your prices include GST?
Yes. The price you see includes GST, and the total at checkout is the full amount.
Can I change my delivery address after ordering?
If your order has not shipped yet, yes. Email contactus@divastyle.in or call +91 98942 31010 with your order number and the new address as soon as you can.
Can I cancel my order?
Yes, within 24 hours of placing it. Email contactus@divastyle.in with your order number; we cannot take cancellations by phone or chat. If it has not been dispatched, we refund you; if it has, we issue a credit note for use at our lounges. Our cancellation rules explain the exceptions.
Shipping and delivery
How long does delivery take?
3 to 4 working days to metro and Tier 1 cities, and 5 to 7 working days to Tier 2, Tier 3 and rural areas, from dispatch.
What does shipping cost?
Nothing within India. Shipping is free on every order, with no minimum.
Do you ship outside India?
Yes, to 28 countries, including the UAE, the UK, the USA, Canada, Australia and Singapore. The shipping charge is calculated and shown at checkout. Delivery takes 5 to 15 business days, and the destination country may charge duties. See all countries.
How can I track my order?
Use the tracking link in your shipping confirmation email or SMS, or open Orders after you log in to your account.
My order shows delivered, but I have not received it.
Please check with family, neighbours or your building security in case someone took it in, and check the delivery address on your order. If you still cannot find it, contact us on +91 98942 31010 or at contactus@divastyle.in within 48 hours of the delivery update, and we will look into it with the courier.
Returns and exchanges
Can I exchange a piece?
Yes, within 7 days of delivery, for another size, colour or design, as long as it reaches us unused and unwashed, with its tags, labels and security sticker intact, in the original packaging. Outside India, we exchange only pieces that arrive damaged, defective or wrong, and refund you if we cannot replace them. See the rules for orders outside India.
Do you give refunds?
Not on delivered orders. Instead we issue a credit note, redeemable at all Diva Celebration Lounge stores (it cannot be used on divastyle.in yet). If you cancel within 24 hours before your order is dispatched, or if we cannot fulfil it, we refund you. See returns and exchanges.
How do I request an exchange?
Email contactus@divastyle.in within 7 days of delivery with your order number. We confirm within 48 hours, and our courier partner collects the parcel, usually within 2 to 5 business days. You can also exchange it at any Histyle-owned lounge with your invoice.
Do I pay for return shipping?
No. Reverse pickup is free. If pickup is not available at your pin code, send it with any reliable courier and we reimburse the cost once the piece passes our check.
My parcel arrived damaged or opened. What should I do?
Please refuse the parcel and contact us on +91 98942 31010 or at contactus@divastyle.in with your order number. We will arrange a replacement.
Sizes and alterations
How do I find my size?
Our size guide shows which measurements matter for each garment, with a chart in inches and centimetres. Unsure between two sizes? Chat with a stylist on WhatsApp.
Do you offer alterations?
Yes, at every Diva Celebration Lounge: lehenga and blouse fittings, saree falls and hems. We do alterations only, never stitching. The team confirms the timing when you drop the piece off; Diva Gold and Diva Platinum members get alterations within 24 hours.
Can you alter an outfit I bought elsewhere?
On most ethnic wear, yes, at the lounge team's discretion. Bring it to your nearest lounge and they will guide you.
Our lounges
Where are your lounges?
Six Diva Celebration Lounges: Anna Nagar, Cathedral Road and Sterling Road in Chennai, Brookefields Mall in Coimbatore, Puducherry, and Vellore. Find your nearest lounge.
Do I need an appointment?
No. Every lounge is open from 10am to 9:30pm, every day. For an unhurried bridal visit, weekdays are calmest.
Do all lounges have bridal lehengas?
Yes. Every Diva Celebration Lounge stocks bridal lehengas, along with reception and festive wear.
Can I shop for my whole bridal party?
Yes. Our lounges carry co-ordinated sets and celebration wear for the bride, bridesmaids, family and guests. Visit together and our team will style you all.
Is there a lounge with kidswear?
Yes. Our Puducherry lounge has a floor for women's festive wear and a floor for boys and girls.
Do you have a rewards programme?
Yes. Diva Circle Rewards is free: earn Diva Stars every time you shop at our stores and redeem them on your next visit. See how it works.
Caring for your outfit
How should I care for my outfit?
Dry clean only, and not too often, to protect the colours and embroidery. Store it in a breathable garment bag in a cool, dry place, away from direct sunlight, and avoid harsh chemicals.